FREQUENTLY ASKED QUESTIONS

• Personal Chauffeur: A dedicated, professionally trained driver for the full duration of your hire, ensuring a seamless and attentive experience.

• Local Expertise: All our chauffeurs are based in the region, offering in-depth local knowledge, scenic routes, and personalised recommendations.

• Door-to-Door Service: We collect you from your chosen location, wait as needed during your activities, and return you to your preferred address.

• All-Inclusive Pricing: GST and fuel are included—no hidden fees.

• Luggage Assistance: Help with loading and unloading your bags, where applicable.

• Premium Vehicles: Our fleet is meticulously maintained, featuring luxury interiors and the latest in safety and comfort.

• Highest Standards of Safety and Service: Your well-being is our top priority, with every detail tailored to deliver a premium, stress-free experience.

All of our pricing is bespoke and tailored to your specific requirements. Once you complete our contact form and share the details of your journey, we will provide you with a personalised quote in advance. Pricing takes into account the type of vehicle selected, the length of hire, and any additional elements you choose to include, such as activities.

We keep our pricing structure simple and transparent. All rates are based per vehicle rather than per person. This means that if you decide to bring an additional guest at the last minute and your selected vehicle has the capacity, the cost of your hire remains unchanged.

All of our tours and transfers are completely private. Once you’ve booked, the vehicle is reserved exclusively for you and your selected guests for the full duration of the hire. We pride ourselves on offering a personalised, one-on-one experience with your own dedicated chauffeur, allowing for flexibility, comfort, and individual attention. You will never be asked to share your vehicle or itinerary with other passengers outside of your group.

Absolutely! As this is your private tour, you have complete control over the stops along the way. While your chauffeur will be driving, we work closely with you to ensure your preferences are accommodated. Our chauffeurs are local experts with in-depth knowledge of the roads, activities, and dining options, allowing them to offer valuable recommendations during your journey.

Please feel free to contact us at info@chauffeurnz.com with any specific requests or changes to your tour or transfer route. If your customisations require additional vehicle hours, these will be reflected in the final quote.

We understand that accommodation preferences are highly individual, so we do not book accommodation on your behalf. However, our multi-day tour pages feature recommended options, and we’re more than happy to suggest location-specific stays based on your itinerary. We can also provide helpful links to trusted accommodation providers, maps, and itinerary planning tools to support your journey.

For activities, we are pleased to assist with bookings if you let us know your preferences in advance. The cost of these activities will be included in your bespoke quote and must be paid in full prior to travel. Please note that if you cancel your tour, any activities booked on your behalf will be subject to the individual provider’s cancellation policy, and some may be non-refundable.

We take great pride in maintaining our vehicles to an immaculate standard for every guest. To help us preserve this level of cleanliness for all travellers, we kindly ask that no food is consumed inside the vehicle. In the event of spills or the need for additional cleaning, an extra charge may apply.

Of course, your comfort is important to us—if you’re feeling hungry during the journey, simply let your chauffeur know and we’ll be happy to stop at a suitable location for refreshments.

Accommodation on the South Island can be in high demand, especially during peak travel seasons, so it’s always wise to book well in advance. That said, there is a wide range of options available—from luxury lodges and boutique hotels to cosy B&Bs and self-contained apartments.

We’re happy to offer tailored recommendations based on your itinerary, and if you need further assistance, a tour accommodation booking agent can help manage your arrangements. Additionally, trusted platforms like www.booking.co.nz and other major travel sites provide a comprehensive selection of accommodations to suit various preferences and budgets.

New Zealand’s road network is characterized by narrow, winding routes, and varying weather conditions—particularly during the winter months—can influence travel times. As a result, the actual time required to reach your destination may be longer than what appears on a map.

To ensure a smooth and stress-free experience, our quotes reflect realistic travel times and distances, incorporating ample time for scenic stops, rest breaks, and to accommodate any unforeseen circumstances along the way. This approach allows us to maintain the highest standards of comfort and punctuality for your personalised transfer or tour.

Our pricing is competitive and carefully reflects the premium, personalised service we provide. We focus on delivering exceptional value through bespoke, private experiences tailored to your needs—something that standard transport options like taxis, rideshares, or public transport simply cannot match.

Our clients consistently return and recommend us, as reflected in our many five-star reviews. While we may not be the lowest-cost option compared to Uber, taxis and other public transport, we pride ourselves on offering a level of service, comfort, and attention to detail that sets us apart.

We offer a curated fleet of premium Mercedes-Benz vehicles to suit a range of travel styles, group sizes, and comfort preferences. Each vehicle is maintained to the highest standards to ensure a safe, luxurious, and seamless experience.

• Mercedes-Benz GLS-Class SUV – Suitable for up to 4 passengers (comfortably 3) with 4 suitcases, this spacious SUV combines luxury with versatility, offering a smooth ride and elevated views, ideal for longer journeys and scenic touring.

• Mercedes-Benz V-Class Ambiente Minivan – Accommodating up to 5 passengers with 4 large or 5 medium-sized suitcases, this refined people-mover delivers a first-class experience with generous legroom, flexible seating, and privacy.

• Mercedes-Benz Sprinter – Designed for groups of up to 11 passengers with matching luggage capacity, the Sprinter is perfect for family groups, small tours, or corporate travel, offering comfort, space, and a premium travel experience at scale.

Check out our full fleet details here.

If you’re unsure which vehicle best suits your needs, we’re happy to advise based on your itinerary and preferences.