Question 1

What is included in your service?

Accepted Answer

Our service includes: • Personal Chauffeur: A dedicated, professionally trained driver for the full duration of your hire. • Local Expertise: Chauffeurs with in-depth local knowledge, offering scenic routes and personalised recommendations. • Door-to-Door Service: Collection from your chosen location, waiting during activities, and return to your preferred address. • All-Inclusive Pricing: GST and fuel included—no hidden fees. • Luggage Assistance: Help with loading and unloading your bags. • Premium Vehicles: Meticulously maintained fleet with luxury interiors and the latest in safety and comfort. • Highest Standards of Safety and Service: Your well-being is our top priority, ensuring a premium, stress-free experience.

Question 2

How much does it cost, and how is pricing structured?

Accepted Answer

All of our pricing is bespoke and tailored to your specific requirements. Once you complete our contact form and share the details of your journey, we will provide you with a personalised quote in advance. Pricing takes into account the type of vehicle selected, the length of hire, and any additional elements you choose to include, such as activities.

We keep our pricing structure simple and transparent. All rates are based per vehicle rather than per person. This means that if you decide to bring an additional guest at the last minute and your selected vehicle has the capacity, the cost of your hire remains unchanged.

Question 3

Is the service private or shared with others?

Accepted Answer

All of our tours and transfers are completely private. Once you’ve booked, the vehicle is reserved exclusively for you and your selected guests for the full duration of the hire. We pride ourselves on offering a personalised, one-on-one experience with your own dedicated chauffeur, allowing for flexibility, comfort, and individual attention. You will never be asked to share your vehicle or itinerary with other passengers outside of your group.

Question 4

Can I customise my itinerary or route?

Accepted Answer

Absolutely! As this is your private tour, you have complete control over the stops along the way. While your chauffeur will be driving, we work closely with you to ensure your preferences are accommodated. Our chauffeurs are local experts with in-depth knowledge of the roads, activities, and dining options, allowing them to offer valuable recommendations during your journey.

Please feel free to contact us at info@chauffeurnz.com with any specific requests or changes to your tour or transfer route. If your customisations require additional vehicle hours, these will be reflected in the final quote.

Question 5

Can you book accommodation or activities for us?

Accepted Answer

We understand that accommodation preferences are highly individual, so we do not book accommodation on your behalf. However, our multi-day tour pages feature recommended options, and we’re more than happy to suggest location-specific stays based on your itinerary. We can also provide helpful links to trusted accommodation providers, maps, and itinerary planning tools to support your journey.
For activities, we are pleased to assist with bookings if you let us know your preferences in advance. The cost of these activities will be included in your bespoke quote and must be paid in full prior to travel. Please note that if you cancel your tour, any activities booked on your behalf will be subject to the individual provider’s cancellation policy, and some may be non-refundable.

Question 6

Can we eat in the vehicles?

Accepted Answer

We take great pride in maintaining our vehicles to an immaculate standard for every guest. To help us preserve this level of cleanliness for all travellers, we kindly ask that no food is consumed inside the vehicle. In the event of spills or the need for additional cleaning, an extra charge may apply.

Of course, your comfort is important to us—if you’re feeling hungry during the journey, simply let your chauffeur know and we’ll be happy to stop at a suitable location for refreshments.

Question 7

Is it difficult to find accommodation for our South Island trip?

Accepted Answer

Accommodation on the South Island can be in high demand, especially during peak travel seasons, so it’s always wise to book well in advance. That said, there is a wide range of options available—from luxury lodges and boutique hotels to cosy B&Bs and self-contained apartments.

We’re happy to offer tailored recommendations based on your itinerary, and if you need further assistance, a tour accommodation booking agent can help manage your arrangements. Additionally, trusted platforms like www.booking.co.nz (https://www.booking.co.nz/)and other major travel sites provide a comprehensive selection of accommodations to suit various preferences and budgets.

Question 8

Why might your travel times differ from online maps?

Accepted Answer

New Zealand’s narrow, winding roads and varying weather conditions, especially in winter, can affect travel times. Our quotes reflect realistic travel times, including scenic stops, rest breaks, and potential delays, ensuring a smooth and stress-free experience. This approach helps us maintain the highest standards of comfort and punctuality for your personalised transfer or tour.

Question 9

How do your costs compare to others?

Accepted Answer

Our pricing is competitive and carefully reflects the premium, personalised service we provide. We focus on delivering exceptional value through bespoke, private experiences tailored to your needs—something that standard transport options like taxis, rideshares, or public transport simply cannot match.

Our clients consistently return and recommend us, as reflected in our many five-star reviews. While we may not be the lowest-cost option compared to Uber, taxis and other public transport, we pride ourselves on offering a level of service, comfort, and attention to detail that sets us apart.

Question 10

What types of vehicles are available?

Accepted Answer

We offer a curated fleet of premium Mercedes-Benz vehicles to suit a range of travel styles, group sizes, and comfort preferences. Each vehicle is maintained to the highest standards to ensure a safe, luxurious, and seamless experience.

•	Mercedes-Benz GLS-Class SUV – Suitable for up to 4 passengers (comfortably 3) with 4 suitcases, this spacious SUV combines luxury with versatility, offering a smooth ride and elevated views, ideal for longer journeys and scenic touring.
	•	Mercedes-Benz V-Class Ambiente Minivan – Accommodating up to 5 passengers with 4 large or 5 medium-sized suitcases, this refined people-mover delivers a first-class experience with generous legroom, flexible seating, and privacy.
	•	Mercedes-Benz Sprinter – Designed for groups of up to 11 passengers with matching luggage capacity, the Sprinter is perfect for family groups, small tours, or corporate travel, offering comfort, space, and a premium travel experience at scale.

Check out our full fleet details here.(https://www.chauffeurnz.com/our-fleet)

If you’re unsure which vehicle best suits your needs, we’re happy to advise based on your itinerary and preferences.

Question 11

Can I book a bespoke day tour with a private driver in New Zealand?

Accepted Answer

Absolutely! ChauffeurNZ provides fully customisable day tours with a private driver anywhere on the South Island, New Zealand. Create your own itinerary, whether it’s exploring scenic vineyards, iconic landmarks, or hidden local gems. Travel in comfort and style in our luxury fleet, with professional drivers ensuring a seamless, personalised experience from start to finish. Perfect for couples, families, or small groups seeking a private, stress-free tour.

Question 12

What are the options for wedding car hire in Christchurch?

Accepted Answer

At ChauffeurNZ we offer a premium fleet of luxury Mercedes vehicles for your wedding day in Christchurch. You can choose from the sleek Mercedes S‑Class for an elegant bridal arrival, the spacious Mercedes GLS SUV for your wedding party or family transport, the versatile Mercedes V‑Class Mini‑van for larger groups, or the stylish Mercedes Sprinter for even greater capacity. All hires include professionally dressed drivers, leather interiors, air‑conditioning, fresh water on request, and complimentary ribbons on the car to complete the look.

Question 13

How professional are chauffeurs in New Zealand's private car services?

Accepted Answer

Chauffeurs in New Zealand’s private car services are highly trained professionals, providing a premium travel experience with safety, reliability, and discretion. At ChauffeurNZ, our drivers are fully licensed, punctual, and skilled in both route knowledge and first-class customer service. Whether you’re booking an executive transfer, airport pickup, or luxury sightseeing tour, our chauffeurs ensure a seamless, comfortable, and personalised journey in our fleet of luxury vehicles.

Question 14

How do I get from Christchurch Airport to city centre with a private car?

Accepted Answer

The best way to travel from Christchurch Airport to downtown Christchurch is with a private car service. A professional chauffeur from ChauffeurNZ will meet you at arrivals, assist with your luggage, and provide a smooth, stress-free journey directly to your destination. Traveling in a luxury vehicle ensures comfort, punctuality, and privacy, making it ideal for business travellers, families, or anyone seeking a premium airport transfer experience. Booking a private car in advance guarantees your driver is ready when you arrive, so you can start your visit to New Zealand the right way.

Question 15

Where can I book a luxury chauffeur service in Christchurch?

Accepted Answer

You can book a luxury chauffeur service in Christchurch with us at ChauffeurNZ. We provide premium private transfers, airport pickups, bespoke day tours, and one-way journeys in our Mercedes-Benz fleet. Our professional drivers ensure a safe, comfortable, and seamless experience, making us the top choice for luxury chauffeur services in Christchurch. (chauffeurnz.com)(https://www.chauffeurnz.com/)

Question 16

How do I arrange a VIP chauffeur service for corporate events in New Zealand?

Accepted Answer

You can easily arrange a VIP chauffeur service with us at ChauffeurNZ. We provide luxury Mercedes-Benz vehicles and professional drivers for executive transfers, corporate events, and VIP transport across New Zealand. Simply contact us with your event details, and we’ll ensure a punctual, discreet and seamless experience tailored to your business needs.

Book Here (https://www.chauffeurnz.com/conference-vehicle-transport)

Question 17

What is the best way to arrange airport transfers from Christchurch International Airport with ChauffeurNZ?

Accepted Answer

A: The best way to secure a seamless and luxurious airport transfer from Christchurch International Airport with ChauffeurNZ is to book your service in advance through our website or direct contact. ChauffeurNZ offers bespoke private transfers tailored to your schedule, ensuring a professional chauffeur is waiting for you upon arrival.

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